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Data privacy 

Who are we

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Personal data


We collect personal information from buyers when they voluntarily provide such information, for example when they register to buy and want products sent to them. Customers / buyers accept that the necessary data will be saved by HOT + HIGH. This includes at least first and last name, address, email address. Customers are obliged to provide the correct personal data. HOT + HIGH does not store credit card data or other financial data.

Non-personal data

Non-identifiable information: When you interact with us through our services, we collect certain non-personally identifiable information (“non-personal information”). The non-personal information we collect includes, without limitation, IP addresses, Internet browser types, other features of your device and software, domain names of your Internet service provider, your approximate geographic location, a record of your use of the services , the time of your use and aggregated personal data about which you cannot be identified. Such data, which is collected passively using various technologies, cannot be used as such to identify you. We also collect non-personal data (including but not limited to the types of data mentioned above) from third parties. The information we collect from third parties can be combined with the data we collect. Aggregated personal data: We are constantly working to better understand and support the needs of the users of our services. We therefore conduct research on our customers’ demographic data, interests and behavior based on personal data or other information we collect. The results of these studies can be compiled and analyzed on an aggregated basis. You cannot be personally identified through this aggregated data and are therefore considered non-personal data in the context of this privacy policy.


Cookies help to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer’s hard drive when you visit our website. Cookies neither damage the hard drive of your computer nor do cookies transmit personal user data to us. We use cookies, for example, to track who has visited our portal and to derive from this how often certain pages or offers are visited, which parts of the portal are particularly popular and to collect general information about how the portal is used. We use other cookies so that you can move freely around our portal and use its functionalities, such as when accessing restricted areas. Such cookies may also be necessary to use shopping carts or payment functions. By using cookies, you can also use options you have selected or decisions made as settings to make your visit to the portal more convenient. In general, the use of cookies serves to improve our services, to make them more effective and more secure. Cookies are also used to collect information to offer you advertisements that may interest you. Most internet browsers automatically accept cookies. However, you can configure your browser at any time so that no cookies are stored on your computer or a message always appears when you receive a new cookie. In principle, our digital offers can also be used without accepting cookies, but individual functions may then be restricted.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Legal basis

We only process your personal data in accordance with the data processing principles and if there is a legal basis. Where it serves to initiate and process our contract, this legal basis applies. Otherwise we have an interest in continuously improving our offers, adapting them to your needs and showing you advertisements that may interest you. This is a necessity to further develop our offers, to be able to finance them and to ensure the security of our offers. We assume that our interests predominate. If you have consented to data processing, this applies.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.