Who is HOT+HIGH
Our Website: https://hothighsauce.com.
Terms of service
All services provided by this website for the customer are carried out exclusively on the basis of the following general terms and conditions. Deviating regulations are only valid if they have been agreed in writing between the website, online shop and customer.
2. Conclusion of contract
2.1 The offers on the website on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods via the online shop, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop is entitled to accept this offer within 1 calendar day by sending an order confirmation. The order confirmation is sent by email.
3. Delivery times
If available from stock, all items will be delivered once a week.
Delivery is only within Switzerland.
The delivery time within Switzerland is usually up to 4 working days.
If an article is not available at short notice, we will inform you on the website (Buy) about the delay and, if known, the expected delivery time.
In the event of delays in delivery, such as force majeure, traffic disruptions and high-handed orders, as well as other events for which we are not responsible, no claim for damages can be raised against us.
4. Packaging and shipping costs
Deliveries up to a weight of 8KG and regardless of the number of products are included in the purchase price.
All indicated prices are endprices. The company is currently exempt from VAT due to the sales limit not being reached.
The following options are available to the customer as payment methods:
- Invoice (The customer is obliged to pay the invoice amount within 30 days after receipt of the goods.)
PayPal (You will be redirected to the Paypal official website and can process the payment there. A payment fee of 3.4% will be charged.)
Credit cards (you pay via Stripe Paymet Gateway, a corresponding fee (Stripe.com) is paid)
The delivered goods remain our property until full payment has been made. If the agreed payment deadlines are exceeded, we have to charge reminder and processing fees.
6. Refund policy
Unused items can be returned in their undamaged original packaging within 7 days of delivery. In principle, the buyer has to pay the shipping costs for the return. Please contact us before returning the goods so that we can process them for you. Use the address below for your shipments. Items that have been specially made or modified for you cannot be taken back.
7. Right of withdrawal and consequences of withdrawal
The information about your right of cancellation and the consequences of cancellation are attached and an integral part of these general terms and conditions.
If transport damage to the goods is found, the recipient must immediately report the damage to the carrier (usually Swiss Post). Other recognizable transport damage must be reported to us in writing within 7 days of receipt of the goods at the latest. We are not liable for defects that result from incorrect handling, normal wear and tear or from outside influences. In the event of repairs to the goods in-house or by third parties without our written consent, the warranty claim to us expires.
9. Limitation of liability
Unless otherwise stated below, further claims by the customer, regardless of the legal reasons, are excluded. The online shop is therefore not liable for damage that has not occurred to the delivery item itself; in particular, the online shop is not liable for the loss of profit or other financial loss suffered by the customer. Insofar as contractual liability is excluded or limited by the online shop, this also applies to the personal liability of employees, representatives and vicarious agents.
The above limitation of liability does not apply if the cause of the damage is based on intent or gross negligence or if there is personal injury. Furthermore, it does not apply if the customer makes legally regulated claims. The provisions of the Product Liability Act remain unaffected.
If the online shop negligently violates an essential contractual obligation, the obligation to compensate for property damage is limited to the typically occurring damage.
If the supplementary performance has been carried out by way of a replacement delivery, the customer is obliged to return the goods initially delivered to the online shop within 30 days at the same cost.
The defective goods must be returned in accordance with the statutory provisions. The online shop reserves the right to claim damages under the legally regulated conditions.
The limitation period is two years. Deadline’s beginning occur with the delivery of the thing.
We will only use the data you provide to process your orders. All your data will be treated in strict confidence. We will only pass on the data to third parties (e.g. shipping services) if this is necessary for order processing. The order data is encrypted and transmitted securely, but we assume no liability for data security during these transmissions via the Internet (e.g. due to technical errors by the provider) or for any criminal access by third parties to files on our website. Access data for the customer login, which are sent to the customer at the customer’s request, are to be treated as strictly confidential by the customer as we assume no responsibility for the use of this data.
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install
All third-party logos, images and graphics shown are the property of the respective companies and are subject to the copyright of the corresponding licensors. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or otherwise used without our consent. All rights reserved.
We have no influence if articles are removed from our program by our suppliers and are therefore no longer available or if the type and design have been changed. If the supplier offers us a replacement item, we will inform you. A claim for damages due to items that are no longer available cannot be asserted against us. We reserve the right to change the prices of individual items.
13. Validity of terms
With an order, the general terms and conditions of the online shop are recognized. Should a provision of these general terms and conditions be void, for whatever reason, the validity of the remaining provisions remains unaffected. Verbal agreements require written confirmation. Unless otherwise stipulated by law, the place of performance and jurisdiction is Zollikon, ZH.
14. Right of withdrawal
You can revoke your contract declaration within two weeks (for instructions prior to the conclusion of the contract) or one month (for instructions after the conclusion of the contract) without giving reasons in text form (e.g. letter or email) or by returning the item. The period begins at the earliest with the receipt of this instruction. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time.
The revocation must be sent in writing to:
Alte Landstrasse 86
In the event of an effective cancellation, the services received on both sides must be returned and any benefits (e.g. interest) drawn up must be surrendered. If you cannot return the received performance to us in whole or in part or only in a deteriorated condition, you may have to compensate us accordingly.
This does not apply to the surrender of goods if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a retail store. You can also avoid the obligation to pay compensation by not using the item as an owner and by refraining from anything that affects its value.
In the case of a return from a delivery of goods with a total return value of up to CHF 40, you have to bear the costs of the return if the delivered goods correspond to the ordered items. Otherwise, the return is free for you.
15. Severability clause
If a clause is ineffective, the remaining provisions remain effective. The statutory provisions shall apply instead of the invalid clause.